What my theory is or just one theory, they didn't realize the cost to replace the rims and blame me for.
Fact: I have rounded edged rims and it is obvious that when the technician removed the tire from the rim, he did not use the proper equipment for a rounded edge rim.Despite the fact my husband has been a ASE certified mechanic for almost 20 years, including a mechanic for the US Army, he knows what it looks like when a rim or rims has hit a curb.I am not looking for any type of extra monetary amounts.We asked the associate to replace the rims since they are now damaged and dented and he insisted us against filing a claim and offered us to have it buffed and repainted instead.And there is no damage to the tires.When I picked up my car at approximately 6pm, we noticed several dents, scratches and black chipping all around both rims on both the back tires that were repaired.I sent my car into Discount Tire on a Saturday to repair nails in both left and right rear of my tires.
When we refused and insisted on replacing the rims of the same type, he warned us that the claims department liked to get attorneys involved.
Finally, today after numerous calls and emails, we got a response and they claim they will only reimburse us for one rim and claim it was because it was our fault that we curbed them.
What I don't understand is, if they are going to blame me for the damage, why offer to pay for only one rim.
Since they were already closed and also closed on Sunday, we couldn't address the issue until Monday morning.
Well once again, here's my theory: Like I stated earlier, they didn't realize the cost of stock rims on a 12 year old BMW.
We arrived at 4:30pm to get them repaired (unfortunately with my work schedule, this is the only time and day available for me and have been accommodated with this schedule in the past).
I just want Discount Tire to admit and replace the two rims they damaged.The associate kept suggesting that the wheels had been curbed.Also, even if I did hit a curb on both sides of the tires, the tires protrude out too far to touch the rim.Both wheels have identical damage and scoring which would be impossible to do at all, let alone in a day.We have purchased tires in the past for a total of 4 vehicles, including 2 sets of high dollar rims within the past 12 years.We discount tile bay area have taken pictures of the damaged rims when we got home on Saturday as well as pictures of the undamaged and unmarked tires.Issue: My back rear rims were ruined by Discount Tire.Background and story: We have been a customer for many years.We were loyal customers to Discount Tire due to their excellent service and competitive pricing.My husband brought the vehicle back for the associate to look at before going to work on Monday.I contacted the corporate office in Arizona to get quicker response and they told us to email them a" for two replacement rims.This resulted in damage to my two back rims.
Knowing the store closed in 30 minutes, I was reassured they would have it done before they left for the day.
The tires would show damage as well if this was the case.
I take pride in all I have and to some it may seem meniscal but, I do not have very many nice things in my life but what I do have, I take pride in and take care.